Terms & Conditions

Last updated: February 2026

1. About Us

Northwest Printer Solutions is a company registered in England & Wales. We are VAT registered under the reference: GB 202 300 782.

Our registered address is: 6 Seven Stars Road, Wigan, WN3 5AT. This is our primary correspondence address; we are contactable in the first instance by telephone 01942 568 863 or email danielle@northwestprintersolutions.co.uk.

We own and operate the website: www.northwestprintersolutions.co.uk

2. Key Contractual Terms & Definitions

Please read these terms and conditions carefully before placing an order with us. By ordering a product or service from us, you agree to be bound by these terms and conditions.

Definitions:

• Contract: means any purchase of products or services between us and you.
• Conditions: means the standard terms and conditions presented here in respect of the products and services that you purchase from us.
• Goods: means the products and services that we have sold or contracted you to in accordance with these terms and conditions.
• We: means Northwest Printer Solutions; "us" and "our" shall hold the same meaning.
• You: means the customer, client, buyer or recipient of our goods and services; "your" shall hold the same meaning.

3. Orders & Contract Formation

An order placed by you constitutes an offer to purchase goods from us. No contract exists until we have accepted your order and confirmed it in writing (including by email).

We reserve the right to decline any order at our discretion, including where goods are unavailable, pricing errors have occurred, or we are unable to verify your identity or payment details.

All orders are subject to product availability. If we are unable to supply a product, we will notify you promptly and offer an alternative or a full refund.

4. Prices & Payment

All prices are quoted in pounds sterling (GBP) and are exclusive of VAT unless otherwise stated. VAT will be added at the prevailing rate at the point of sale.

Prices are subject to change without notice. However, the price confirmed at the point of order will be the price charged.

Payment is due as follows:

• Online orders: Full payment at the point of order.
• Trade accounts: Net 30 days from the date of invoice, unless otherwise agreed in writing.
• Custom print orders: A deposit may be required before work commences, with the balance due upon completion.

We reserve the right to charge interest on overdue invoices at a rate of 8% above the Bank of England base rate in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

5. Delivery

We offer free next working day delivery across the North West of England on orders placed before 3pm. Delivery to other UK regions is available and will be quoted at the time of order.

Delivery dates are estimates and we will make every reasonable effort to deliver within the timescales provided. We shall not be liable for any delays caused by circumstances beyond our reasonable control.

Risk of the goods passes to you upon delivery. You are responsible for checking the goods upon receipt and reporting any damage or shortages within 48 hours.

6. Collection

Goods may be collected from our premises at 6 Seven Stars Road, Wigan, WN3 5AT during normal business hours (Monday to Friday, 9am to 5pm). You will be notified when your order is ready for collection.

7. Returns & Refunds

7.1 Faulty or Damaged Goods

If any goods are delivered faulty, damaged or are not as described, please contact us within 48 hours of delivery. We will arrange a replacement or full refund at no additional cost to you.

7.2 Change of Mind

For standard (non-custom) goods, you have the right to cancel your order within 14 days of receiving the goods in accordance with the Consumer Contracts Regulations 2013. Goods must be returned unused, in their original packaging and at your own cost.

Refunds will be processed within 14 days of receiving the returned goods.

7.3 Non-Returnable Items

The following goods are not eligible for return:

• Custom or bespoke print orders (business cards, brochures, signage, branded items, etc.)
• Opened toner cartridges, ink cartridges or drum units
• Goods that have been installed, used or are no longer in their original condition

7.4 Remanufactured & Compatible Cartridges

All our remanufactured and compatible cartridges are individually tested and guaranteed. If a remanufactured or compatible cartridge is faulty, we will replace it free of charge or offer a full refund.

Important: Using remanufactured or compatible cartridges will not void your printer warranty. This is protected under UK and EU competition law.

8. Printing Services

8.1 Artwork & Files

It is your responsibility to supply print-ready artwork in the correct format and resolution. We accept PDF, JPEG, PNG, AI, PSD and DOCX files. We will check submitted artwork for obvious errors but are not responsible for spelling, grammatical or content errors in customer-supplied files.

8.2 Colour Accuracy

Due to the nature of the printing process, colours may vary slightly between screen and print, and between print runs. We will make every effort to match colours as closely as possible but cannot guarantee an exact colour match.

8.3 Proofs

Where proofs are provided, you are responsible for checking and approving them before production. Once a proof is approved, we cannot accept liability for errors contained within the approved artwork.

8.4 Quantities

Industry standard allows for a variance of +/- 5% on printed quantities. We will make every effort to deliver the exact quantity ordered.

9. Managed Print Services

Managed print service agreements are subject to separate terms as agreed in writing between us and you. Key terms include:

• No mandatory lock-in periods unless specifically agreed
• 30 days written notice required for cancellation
• Equipment remains the property of Northwest Printer Solutions unless otherwise agreed
• Service level agreements will be detailed in your individual managed print contract

10. Printer Servicing & Repairs

Servicing and repair work is quoted on a per-job basis. A diagnostic fee may apply and will be communicated prior to any work being undertaken. If you proceed with the repair, the diagnostic fee will be waived.

We will provide a clear quote before commencing any repair. Work will only proceed once you have approved the quote. We do not guarantee that all printers can be repaired; in such cases, we will advise you accordingly.

Servicing and repairs carry a 90-day warranty on parts and labour.

11. Warranty & Guarantee

• Original cartridges: Covered by the manufacturer's warranty.
• Remanufactured cartridges: Guaranteed for the life of the cartridge. If faulty, we will replace free of charge.
• Compatible cartridges: Guaranteed for the life of the cartridge. If faulty, we will replace free of charge.
• Printers (new): Covered by the manufacturer's warranty.
• Printers (reconditioned): 6-month warranty on parts and labour.
• Printer servicing & repairs: 90-day warranty on parts and labour.

12. Limitation of Liability

Nothing in these terms shall limit or exclude our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be lawfully excluded or limited.

Subject to the above, our total liability to you in connection with any contract shall not exceed the total value of that contract.

We shall not be liable for any indirect, consequential, special or incidental loss or damage, including but not limited to loss of profit, loss of data, loss of business or business interruption.

13. Intellectual Property

All intellectual property rights in our website, branding, marketing materials and product designs remain our property. You may not use, copy, reproduce or distribute any of our intellectual property without our prior written consent.

You confirm that any artwork, logos, images or content that you supply to us for printing does not infringe the intellectual property rights of any third party. You agree to indemnify us against any claims arising from the use of content you have supplied.

14. Data Protection

We take the protection of your personal data seriously. For full details of how we collect, use, store and protect your data, please refer to our Privacy Policy.

15. Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: natural disasters, war, terrorism, strikes, lockouts, government action, epidemic or pandemic, fire, flood, storm, power failure, failure of telecommunications networks, or disruption to supply chains or transport networks.

16. Severability

If any provision of these terms is found to be invalid, illegal or unenforceable by any court or competent authority, the remaining provisions shall continue in full force and effect.

17. Governing Law & Jurisdiction

These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Contact Us

If you have any questions about these terms and conditions, please contact us:

Northwest Printer Solutions

Address: 6 Seven Stars Road, Wigan, WN3 5AT
Phone: 01942 568 863
Mobile: 07446 107 080
Email: danielle@northwestprintersolutions.co.uk