Privacy Policy

Last updated: February 2026

1. About Us

Northwest Printer Solutions ("we", "us", "our") is a company registered in England & Wales. We are VAT registered under the reference: GB 202 300 782.

Our registered address is: 6 Seven Stars Road, Wigan, WN3 5AT.

We own and operate the website www.northwestprintersolutions.co.uk.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we are the data controller responsible for your personal data.

Data Protection Contact

Email: danielle@northwestprintersolutions.co.uk
Phone: 01942 568 863
Address: 6 Seven Stars Road, Wigan, WN3 5AT

2. Information We Collect

We may collect and process the following categories of personal data:

2.1 Information You Provide

• Contact details: Name, email address, telephone number, business name, job title and postal address when you place an order, make an enquiry, request a quote or fill in our contact form.
• Order information: Details of products and services you purchase, delivery addresses, payment information and order history.
• Correspondence: Any information you provide when communicating with us via email, telephone, social media or our website.
• Account information: If you create a trade account with us, we collect billing details, payment terms and account preferences.

2.2 Information Collected Automatically

• Technical data: IP address, browser type and version, operating system, device type, screen resolution and time zone.
• Usage data: Pages visited, time spent on pages, click patterns, referring website and search terms used to find our site.
• Cookie data: Information collected via cookies and similar technologies (see Section 7).

2.3 Information from Third Parties

• Analytics providers (such as Google Analytics)
• Payment processors
• Social media platforms (if you interact with our social media accounts)

3. How We Use Your Information

We use your personal data for the following purposes and on the following legal bases:

• Processing and fulfilling your orders: Performance of a contract
• Sending order confirmations, invoices and delivery updates: Performance of a contract
• Responding to your enquiries and providing customer support: Legitimate interest
• Managing your trade account: Performance of a contract
• Sending marketing communications (where you have opted in): Consent
• Improving our website, products and services: Legitimate interest
• Analysing website usage and performance: Consent (via cookies)
• Preventing fraud and ensuring security: Legitimate interest
• Complying with legal and regulatory obligations: Legal obligation

4. Who We Share Your Data With

We do not sell, rent or trade your personal data. We may share your information with the following third parties where necessary:

• Delivery and courier partners: To fulfil and deliver your orders.
• Payment processors: To securely process card and online payments.
• Analytics providers: Such as Google Analytics, to help us understand how our website is used (anonymised where possible).
• IT and hosting providers: Who support the operation and security of our website and systems.
• Professional advisers: Including accountants and legal advisers where required.
• Law enforcement or regulatory bodies: Where we are legally required to do so.

All third-party providers are required to process your data securely and in accordance with applicable data protection law.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Order and transaction records: 7 years (HMRC requirement)
• Customer account information: Duration of account plus 2 years
• Contact form enquiries: 12 months
• Marketing consent records: Until consent is withdrawn
• Website analytics data: 26 months (anonymised)
• Correspondence and support records: 3 years

After the retention period, your data is securely deleted or anonymised.

6. Data Security

We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it, including:

• SSL/TLS encryption on our website
• Secure password-protected access to our systems
• Regular security updates and monitoring
• Restricted access to personal data on a need-to-know basis
• Secure disposal of data when no longer required

While we take all reasonable steps to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will notify you and the relevant authorities in the event of a data breach as required by law.

7. Cookies

Our website uses cookies, small text files placed on your device, to improve your experience and analyse site performance.

7.1 Types of Cookies We Use

• Essential: Required for the website to function (e.g. session management, cookie consent preference). Duration: Session / 1 year
• Analytics: Help us understand how visitors use our site (e.g. Google Analytics). Duration: Up to 26 months
• Functional: Remember your preferences such as language or region. Duration: Up to 1 year

7.2 Managing Cookies

When you first visit our website, you will be presented with a cookie consent banner. You can accept or decline non-essential cookies. You can also manage cookies through your browser settings at any time. Please note that disabling certain cookies may affect your experience on our site.

8. Your Rights

Under the UK GDPR, you have the following rights in relation to your personal data:

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete data.
• Right to erasure: Request deletion of your personal data (subject to legal obligations).
• Right to restrict processing: Request that we limit how we use your data.
• Right to data portability: Request your data in a structured, commonly used format.
• Right to object: Object to processing based on legitimate interests or for direct marketing.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at danielle@northwestprintersolutions.co.uk. We will respond within 30 days of receiving your request.

9. Marketing Communications

We will only send you marketing communications where you have given your explicit consent to receive them. You can unsubscribe at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Emailing us at danielle@northwestprintersolutions.co.uk
• Calling us on 01942 568 863

Unsubscribing from marketing will not affect transactional communications (such as order confirmations and delivery updates).

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policy of any website you visit.

11. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

12. International Transfers

Your personal data is primarily stored and processed within the United Kingdom. Where data is transferred outside the UK (for example, through third-party analytics providers), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions, to protect your data in accordance with UK GDPR.

13. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any significant changes will be posted on this page with an updated "last updated" date. We encourage you to review this policy periodically.

14. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office

Website: ico.org.uk
Phone: 0303 123 1113
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

We would appreciate the opportunity to resolve any concerns directly before you contact the ICO. Please reach out to us first at danielle@northwestprintersolutions.co.uk.