How we collect, use and protect your personal data. We are committed to transparency and your privacy.
Northwest Printer Solutions ("we", "us", "our") is a company registered in England & Wales. We are VAT registered under the reference: GB 202 300 782.
Our registered address is: 6 Seven Stars Road, Wigan, WN3 5AT.
We own and operate the website www.northwestprintersolutions.co.uk.
For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we are the data controller responsible for your personal data.
Email: danielle@northwestprintersolutions.co.uk
Phone: 01942 568 863
Address: 6 Seven Stars Road, Wigan, WN3 5AT
We may collect and process the following categories of personal data:
We use your personal data for the following purposes and on the following legal bases:
| Purpose | Legal Basis |
|---|---|
| Processing and fulfilling your orders | Performance of a contract |
| Sending order confirmations, invoices and delivery updates | Performance of a contract |
| Responding to your enquiries and providing customer support | Legitimate interest |
| Managing your trade account | Performance of a contract |
| Sending marketing communications (where you have opted in) | Consent |
| Improving our website, products and services | Legitimate interest |
| Analysing website usage and performance | Consent (via cookies) |
| Preventing fraud and ensuring security | Legitimate interest |
| Complying with legal and regulatory obligations | Legal obligation |
We do not sell, rent or trade your personal data. We may share your information with the following third parties where necessary:
All third-party providers are required to process your data securely and in accordance with applicable data protection law.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:
| Data Type | Retention Period |
|---|---|
| Order and transaction records | 7 years (HMRC requirement) |
| Customer account information | Duration of account plus 2 years |
| Contact form enquiries | 12 months |
| Marketing consent records | Until consent is withdrawn |
| Website analytics data | 26 months (anonymised) |
| Correspondence and support records | 3 years |
After the retention period, your data is securely deleted or anonymised.
We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it, including:
While we take all reasonable steps to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will notify you and the relevant authorities in the event of a data breach as required by law.
Our website uses cookies — small text files placed on your device — to improve your experience and analyse site performance.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Required for the website to function (e.g. session management, cookie consent preference) | Session / 1 year |
| Analytics | Help us understand how visitors use our site (e.g. Google Analytics) | Up to 26 months |
| Functional | Remember your preferences such as language or region | Up to 1 year |
When you first visit our website, you will be presented with a cookie consent banner. You can accept or decline non-essential cookies. You can also manage cookies through your browser settings at any time. Please note that disabling certain cookies may affect your experience on our site.
Under the UK GDPR, you have the following rights in relation to your personal data:
To exercise any of these rights, please contact us at danielle@northwestprintersolutions.co.uk. We will respond within 30 days of receiving your request.
We will only send you marketing communications where you have given your explicit consent to receive them. You can unsubscribe at any time by:
Unsubscribing from marketing will not affect transactional communications (such as order confirmations and delivery updates).
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policy of any website you visit.
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.
Your personal data is primarily stored and processed within the United Kingdom. Where data is transferred outside the UK (for example, through third-party analytics providers), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions, to protect your data in accordance with UK GDPR.
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any significant changes will be posted on this page with an updated "last updated" date. We encourage you to review this policy periodically.
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Website: ico.org.uk
Phone: 0303 123 1113
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
We would appreciate the opportunity to resolve any concerns directly before you contact the ICO. Please reach out to us first at danielle@northwestprintersolutions.co.uk.